Kickstart your digital transformation – With experts by your side

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At APX10, we have the expertise to get you up and running quickly

Buying and implementing new software can be both challenging and demanding. However, as an APX10 client, you can count on support all the way through – from initial implementation to everyday use. 

We have a fast and proven framework to get you started with our SaaS solutions APX® and IxI, helping you unlock the full potential of your subscription.

With dedicated support from our Customer Success team, we’ll guide you through three key steps to ensure a smooth onboarding experience with your new digital platform.

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  • 1

    Data Access & Integration

    First, we establish an overview and ensure access to all relevant and validated data, such as GIS and SCADA. Subsequently, we set up a secure data transfer process–daily or weekly– to enable dynamic data overview and optimized planning.

    The platform is typically ready for use within just 2 weeks after data has been transferred. SCADA-based analyses–such as our Inflow & Infiltration analysis–are generally completed within 4 to 6 weeks after access to the SCADA data has been established.

    In other words, your effort is minimal. All it takes is providing the right access to your data. We’ll take care of the rest.

  • 2

    Data Quality & Setup

    Once you have access to the platform, you’ll gain a clear overview of your data quality. This includes identifying missing information about your pipeline network, such as material or age, as well as visualizing network connectivity to uncover any potential blind spots or areas that need attention.

    Depending on your starting point and specific requirements, this process can take anywhere from 0 to 8 weeks.
    Configuring and mapping sensors is also part of the initial phase to ensure you get the full value from the SCADA analyses. This setup typically takes 1 to 4 weeks.

  • 3

    Workshops & Networking

    With an APX® or IxI subscription, you’ll always start with in-person workshops where we guide you through setup, share our recommendations, and ensure all relevant users are trained in using the platform. 

    In addition to the workshops, we also host annual user conferences and facilitate dedicated network groups focused on specific topics such as data quality, Inflow & Infiltration, and mangement reporting. 

    With APX10, you’re not just a client – you’re part of a collaborative community where knowledge and expertise fuel progress.

Experts by your side – from day one

As an APX10 client, you’ll be in contact with a dedicated Customer Success Team, ready to guide you through everything from system setup to day-to-day use.

Our team includes experienced software developers and other specialists – all experts with deep knowledge of the utility sector. In other words, you’ll have several dedicated points of contact to support you throughout your entire journey with us.

Want to get started? We’re here to show you just how simple and impactful your digital transformation can be.
Customer Story
"APX® has been a wonderful, “one-stop shop” for data management, which we are now using to drive renewal prioritization."
Leif Jackson

Kenosha Water Utility, Water Engineer

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Customer Story
"In addition to the benefits seen during our initial data cleansing process, APX® has also created a strong basis for assessing reinvestment requirements and optimizing resource allocation."
Peter Linde

Skive Vand, Project Manager

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Customer Story
"The APX® software helps us prioritize our efforts and gives us a data-driven and documented decision support tool. The risk-based approach supports us in making the efficient choices that will benefit our customers, increase the security of supply in the short and long term, and hopefully find the right balance between OPEX and CAPEX investments."
Klaus Hvass Kjeldgaard

Fors Utility, Team leader and assset manager

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Contact us today

Have questions or need more information? Fill out the contact form, and our team will get back to you as soon as possible.