Across the water sector, wastewater utilities are navigating unprecedented pressures. Regulatory requirements are intensifying, budgets are tightening, and customer expectations for reliability and transparency have never been higher. For operators, the mandate is clear: deliver measurable performance improvements while protecting communities and providing value to rate payers.
Yet one of the most persistent challenges undermining these goals is inflow and infiltration (I&I). Often treated as background noise in system performance, I&I steadily erodes treatment capacity, drives up operating costs, and increases the risk of overflows and compliance breaches. Because its impacts are diffuse and difficult to quantify, many utilities default to reactive measures—responding after problems emerge rather than addressing root causes.
Determining the most effective way of mitigating I&I create its own set of headaches for a utility. Oftentimes utility leaders lack insights into where and when this unwanted flow is occurring. While they may be collecting data from flow sensors and their SCADA system, they lack the means to analyze this information in an efficient way and use it to drive a mitigation program. Utilities are often stuck managing their own spreadsheets - a time-consuming and manual process - or need to outsource management of this program to an external consultant. At APX10, we believe operators need better tools to break this cycle. That conviction led to the development of IxI™, a digital intelligence platform that turns I&I into a measurable and manageable factor in day-to-day operations.
On an operational level, IxI™ by APX10 offers utilities an affordable, dynamic platform for utility leaders to identify and analyze this issue in near-real time. We handle the integration of network data and work directly with utilities to validate the platform for deployment. Our solution is set up to run in the background, eliminating the painful process of updating manual spreadsheets with new data or a change in sensor location. Perhaps most importantly, we offer IxI™ for a flat annual fee and do not charge additional consulting hours to set up or maintain the solution.
By providing detailed insight into where I&I occurs and what it costs, IxI™ gives utilities the clarity to prioritize rehabilitation efforts, reduce unnecessary pumping and treatment, and focus on prioritizing the work to reduce I&I rather than setting up and maintaining a system to analyze it. The platform translates data into actionable strategies, enabling operators to rank investments by impact on system resilience, risk reduction, and service quality. Dashboards make it possible to communicate performance clearly to regulators, boards, and customers - helping operators demonstrate accountability in an era when public and regulatory scrutiny is rising.
On an engineering level, for utilities preparing for procurement processes, managing performance-based contracts, or simply working to stretch limited resources, this transparency becomes a tactical advantage. It allows operators to move from reactive spending to proactive planning, turning a long-standing vulnerability into a source of operational strength.
IxI™ is already supporting public and private utilities across Europe and North America as they adapt to aging infrastructure, ratepayer pressure, and stricter regulations. The results are tangible: fewer overflows, lower treatment costs, and more confidence in system performance.
For water and wastewater utilities, the path forward is clear. Meeting today’s regulatory and customer demands requires more than incremental improvements—it demands digital clarity. By transforming I&I from a hidden cost into a driver of resilience and accountability, IxI helps utilities push through the plateau of the everyday and Reach the APX of top-level performance.