Customer Stories

Huntington Water Quality Board: Fast-track Decision Intelligence

APX10 — Tue, 06 Jan 2026 14:45:00 GMT

The Huntington Water Quality Board (HWQB), providing sanitary sewer service to 70,000 residents in Huntington (WV) and several surrounding communities, operates the largest collection system & wastewater treatment plant in West Virginia. For nearly 90 years, the utility has safeguarded its community’s health and safety, serving as a vital pillar of the public good.

City of Portage: Communicating Rate Increases with APX10 Analytics

APX10 — Fri, 07 Nov 2025 11:45:00 GMT

Public Pressure Against Rate Increases

From Sewer to Cloud – STEB Paderborn Rethinks Wastewater and Data

APX10 — Wed, 13 Aug 2025 12:00:00 GMT

Introduction

The Paderborn municipal wastewater utility (STEB) is responsible for wastewater disposal in the East Westphalian city of Paderborn, which has around 158,000 inhabitants. As a municipal enterprise, STEB operates an extensive sewer network of over 1,000 kilometers, as well as numerous pumping stations and other special structures. Modern wastewater utilities face many challenges: aging infrastructure, increasing demands for environmental and resource protection, and rising cost pressures. These intense dynamics require the utilities to adopt innovative new solutions to navigate the constraints with informed deliberateness.

To address these challenges sustainably, STEB Paderborn initiated a partnership with software company APX10 in 2023. The goal of the collaboration is to enable data-driven decision-making in asset management using their data-based platform APX®. Artificial intelligence and modern analytical tools refined within the software‘s development are used to make investment decisions more transparent, efficient, and sustainable in the long term for the utility.

A key objective for STEB Paderborn is to look toward the future: the plan is to consolidate further internal and external data sources on a shared platform. By intelligently linking this data, it becomes possible to simultaneously consider a variety of relevant factors – such as technical conditions, environmental influences, cost trends, or operational priorities. This creates a more solid foundation for developing investment strategies and fosters better internal coordination between departments.

This case study highlights the motivations behind the partnership, the implementation process, and the insights and added value gained from the collaboration between STEB Paderborn and APX10.

SELH Lüdenscheid: Data-Driven Digitalization with APX10

APX10 — Wed, 13 Aug 2025 12:00:00 GMT

Introduction

The Lüdenscheid Herscheid Wastewater Utility (SELH AöR) is responsible for wastewater disposal in the city of Lüdenscheid and the municipality of Herscheid. SELH AöR serves a total population of over 82,000 residents, including approx. 75,463 in Lüdenscheid and 6,881 in Herscheid. It is an independent public enterprise in the legal form of an “Anstalt des öffentlichen Rechts” (public-law institution) and operates an extensive sewer network of approximately 450 km, ensuring efficient wastewater collection and treatment.

Fors Utility: Faster Leak Detection with APX10 Data Visualization

APX10 — Thu, 15 May 2025 11:15:00 GMT

Utility data offers valuable insights into operational performance and resource management. However, to fully comprehend and effectively leverage this data, accessible and intuitive data visualization is essential. When presented in a clear, actionable manner, data empowers utilities to optimize operational efficiency and drive financial improvement.

Navigating Complex Challenges in Water Management

Fors Utility, a multi utility servicing 200,000 consumers based in Denmark, recently encountered a significant water loss issue. They discovered that one of their water treatment plants was supplying 50% more water than what was being billed to consumers—a figure far exceeding their 10% “acceptable” water loss threshold. This indicated a major leak in the system, prompting the use of traditional inspection methods.

Both our team and external vendors were dispatched to locate the problem, but despite multiple attempts, the leak remained undetected.

Richard Tobiasen
Project Manager, Fors Utility

This type of work incurred significant costs, as it had to be performed overnight to avoid disrupting consumers during peak water usage hours.

Fors Utility’s wastewater department was simultaneously responding to an issue stemming from excess wastewater discharge from the plant into an overflow. This treatment facility receives wastewater from the same area affected by the break in the water main.

Comparing this challenge to the issue of major water loss in the same area, it became evident that water from the leak could be flowing directly into the sewer system, thereby contributing to the treatment plant overflow.

Utilizing Data Visualization to Enhance Leak Detection Efforts

After traditional inspection methods failed to locate the leak, Fors Utility turned to the APX^® platform’s data visualization capabilities to analyze pump data effectively.

With the help of APX^®, we quickly narrowed down the affected area by eliminating over 50 percent of the supply zone.

Richard Tobiasen
Project Manager, Fors Utility

APX ^®’s Inflow & Infiltration module allowed Fors Utility to focus their search in specific catchment areas where an unusually high wastewater flow was detected, significantly reducing the time and resources needed for investigation while streamlining the subsequent operational efforts.

The platform also enabled real-time insights, meaning they could perform the detective work during the day by tracking water in the sewer, rather than resorting to labor-intensive night shifts. With these insights, they localized the leak and repaired it shortly after.

The integration of the APX^® platform not only facilitated a swift resolution to the leak detection, but also demonstrated the critical role of data visualization in enhancing operational efficiency. By transforming complex data into actionable insights, Fors Utility is better equipped to tackle future challenges, ultimately ensuring more reliable drinking water and wastewater services for the community.

From Software to Community – Connecting People and Ideas

APX10 — Wed, 30 Apr 2025 08:30:00 GMT

At APX10 we understand that development and success in the water utility sector is about more than just technology. This is why we have combined our innovative solution with network groups and user conferences, where our users can engage in conversations, share experiences and find practical solutions, that will make a difference in their daily operations.

Herning Vand saves 10-15% annually with APX10 Analytics

APX10 — Wed, 30 Apr 2025 07:00:00 GMT

Case Introduction

In the municipality of Herning, Denmark, the local water and wastewater utility – Herning Vand – faces several challenges like changes in extreme weather events and infrastructure in increasingly poor condition. As a large part of the water infrastructure was built in the 60s and 70s, the utility faces a large task in prioritizing the needed reinvestments in the network.

Arwos reduces I&I and OPEX by €200,000 using APX10 Analytics

APX10 — Tue, 29 Apr 2025 10:45:00 GMT

Case introduction

In the municipality of Aabenraa, Denmark, the local water & wastewater utility Arwos faces challenges such as changes in extreme weather events, rising groundwater levels and infrastructure in increasingly poor condition. At the same time, they are constrained in resources and budgets, which requires new thinking to allocate the funds in the most efficient manner.

Fors Utility: Better Asset Management Decisions with APX10

APX10 — Mon, 28 Apr 2025 13:00:00 GMT

Case introduction

Utilities today are faced with increasing pressure to improve planning and operational efficiency, often through intelligent reinvestments that support sustainability efforts.

Skive Vand boosts asset knowledge and shared insight with APX10

APX10 — Thu, 24 Apr 2025 15:45:00 GMT

Implementation of a unified data system drives significant organizational shift

Like many other utilities, Skive Vand (Water) faces organizational challenges, as most employees in the Project and Planning departments are newly appointed.